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Q. Where is my standard shipping order and what date was it shipped?
A. The shopping cart requests your desired arrival week, and every product features the time frame that the fruit is in season and shipped. We ship citrus approximately 7-10 days prior to your requested arrival week. You can check on the status of your order by filling out our tracking request form.
Q. How long does it take for standard delivery to arrive?
A. It generally takes 10-14 days from order for standard delivery for fruits currently in season.
Q. What are the holiday cut-off dates for guaranteed delivery?
A. Thanksgiving - November 13th and Christmas - December 10th
Q. Is there a gift card in the box?
A. Every package has a gift card included with your personalized message. Your name also appears on the label on the box as the generous sender of this gift.
Q. Where does our fruit come from?
A. All Grandma Berrie's citrus is grown in the lush Indian River Citrus region in Florida. This is a narrow strip of land located on the Eastern seaboard of Florida. The environmental conditions consisting of the richness in soil, the abundant rainfall, and warm days and cool nights of this region allow us to offer you the finest citrus. The packing facility in Fort Pierce Florida is located in this region. This allows us to pick, pack and ship fruit at its peak of flavor. Only citrus grown in this area can be called Indian River.
Q. Is ordering from GrandmaBerries.com secure?
A. Our site has been designed in a secure environment. All orders are placed through a secure sockets layer (SSL) browser, which scrambles private data such as credit card information. You also will not find credit card data on the online gift list for additional security.
Q. What is a HoneyBell?
A. Actually HoneyBells are not oranges at all. They’re a unique natural hybrid of Dancy Tangerine and Duncan Grapefruit, which are both seeded fruit. But…HoneyBells usually have no seeds. These HoneyBells are perfect eating once each year in January. They will not be hurried to maturity and we will not ship the HoneyBells to anyone unless the fruit is perfect.
Q. Can I ground ship to a PO Box?
A. Unfortunately, Grandma Berries can not ship to a PO Box via ground. While the ground shipping is sent via refigerated trucks the trip (depending on the destination) can take 5-7 days. In addition, the fruit will not be accepted at a PO Box facility due to container sizes. In most cases the shipment is refused or simply left to sit out waiting on someone to pick it up and will run the risk of spoiling without proper care.
Q. Can I Express Ship (FedEx or UPS) to a PO Box?
A. Unfortunately, it is the policy of both Express Shippers NOT to ship to PO Boxes and will ONLY ship to physical addresses that are valid.
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